These conditions of sale apply to all sales made on the website
Availability of items and delivery times
A period of approximately 3 working days must be allocated to the processing of orders for items in stock, to which must be added a delivery period which depends on the delivery method chosen by the customer when ordering and the availability of the product at supplier. However, we cannot be held responsible for non-compliance with these deadlines. If a product is not available, we will notify you.
Please note: some regions are excluded from our delivery territory,
The prices displayed on the Couture Planchers Design site are in Canadian dollars, before taxes and delivery costs. All orders are payable in Canadian dollars. The price is payable in full, including applicable taxes and delivery costs, and in a single payment at the time of order.
Shipping cost
The delivery costs are established according to the delivery method chosen by the customer when ordering, the delivery address, before taxes. These fees can be changed at any time.
Orders placed on the Couture Planchers Design site must be paid for by credit card. We currently accept Visa and Mastercard.
Returns and exchanges
If you are not satisfied with your product, please return it to us within 30 days of purchase in its original condition and packaging. * Return costs may apply. * No return on sale materials and special orders. * Certain conditions and exceptions may apply - Contact a store representative for more details. Couture Planchers Design inc. Reserves the right to limit or refuse the return of goods for any reason whatsoever.